Last Updated: [2 Feb 2024]

This Privacy Policy outlines how LYNA (“we,” “us,” or “our”) collects, uses, and protects the personal information of users (“you” or “user”) visiting our website.

1. Collection of Personal Information

We collect personal information when you:

• Place an order on our website.
• Create an account.
• Contact us via WhatsApp or other communication channels.
• Provide feedback or reviews.

The collected information may include:

• Contact details (name, address, phone number).
• Payment information (processed securely through Juice by MCB).
• Order history and preferences.
• Communication records.

2. Use of Personal Information

We use the collected information for the following purposes:

• Fulfilling and processing orders.
• Providing customer support.
• Communicating order status and updates.
• Improving our products and services.
• Sending promotional offers (if you opt-in).
• Responding to inquiries or feedback.

3. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

4. Third-Party Disclosure

We do not share your personal information with third parties except for:

• Payment processing through Juice by MCB.
• Delivery purposes with our shipping partners.
• In response to legal requests or to protect our rights.

5. Cookies and Tracking

We use cookies to enhance your browsing experience. You can set your browser to refuse cookies, but this may limit some features of our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

7. Access and Control

You have the right to access, correct, or delete your personal information. Contact us via WhatsApp (Tel: 58655000) for assistance.

8. Children’s Privacy

LYNA does not knowingly collect personal information from individuals under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to Privacy Policy

We may update this privacy policy periodically. Please review the policy regularly for any changes.

10. Contact Information

For any questions or concerns regarding this privacy policy, please contact us via WhatsApp (Tel: 58655000) or through our website.